About the WordPress Support category

Community Technical Support WordPress Support
1

Posting Support Requests

Please ensure when posting a support request that you consider the following.

:hammer:What to try before posting

1. General Items

  1. Ensure that you update your plugins and themes.
  2. Ensure that you’re running the latest PHP v8.1+
  3. Turn on WordPress Debugging Debugging in WordPress – Advanced Administration Handbook | Developer.WordPress.org

2. Site Slowness Troubleshooting Plugins

The following is a list of plugins to try if you’r experiencing slowness on your site.

:mag:Query Monitor

If you ever find that you’re having issues with slowness, try the query monitor. It can provide some great details about loading time in WordPress. It doesn’t catch everything, but will get 80%

:tickets:Requests Manager

:package:3. Disable Caching

Ensure that caching is disabled

  1. Cloudflare or other CDN
    • Turn on Development Mode
    • Disable orange proxy.
  2. Webserver Cache, Nginx, Litespeed and Openlitespeed
    • Nginx
      • Disable FastCGI via CP
      • Disable Redis via CP
    • Litespeed /Openlitespeed
      • Disable LSCache plugin.
      • Remove .htaccess entries
  3. Plugin Cache
    • WP Rocket
    • Perfmatters
    • FlyWP
  4. Redis Object Cache
    • LSCache Object Cache Setting
    • Redis Object Cache plugin
  5. PHP OPCache (opcode)
    • You can disable this via php.ini
    • opcache.enable

Other Considerations

1. Proper Hosting

More often than not, your hosting provider is the main issue. So ensure that you’re using a hosting provider that is using a stable platform and provides enough resources for your site to run.